Support for students using Just Ask
We can help.
Email support is the fastest way to reach Just Ask.
Include your account email, campus, ask title if you have one, and a short description of what happened.
help.studeliver@gmail.comChoose a lane
Tell us what broke, changed, or got stuck.
These links open an email with the right subject line, which helps us route the issue faster.
Ask help
Problems posting an ask, accepting a task, closing a request, rewards, or completion status.
Account help
Login problems, profile updates, phone or email changes, and account access.
App issues
Bugs, crashes, loading problems, notifications, messages, or App Store install questions.
Safety and community support
Report a profile, message, unsafe interaction, suspicious ask, or campus community issue.
Before you email
A little context speeds everything up.
Send the email address on your account.
Include your ask title, campus, usernames involved, and screenshots when useful.
For urgent safety or emergency situations, contact local emergency services first.
More resources